Frequently Asked Questions

Here are a few answers to our most common questions

Please don't hesitate to contact us if you have a question that isn't covered here, or would like to arrange a demo.

General

Does Pali work with my system?
Yes, as long as you have internet access and can run web browser such as Chrome, Firefox, Safari or Edge you can use Pali alongside any existing systems.
I have multiple team members. Can I get multiple account logins and control permission settings?
Yes, each user will receive a unique account and you can have control over any combination of what different users can see and do.
I have a specific requirement which doesn't seem to be addressed. Do you do custom work?
We are always interested in ways to improve Pali and are absolutely open to any customisation requirements you may have. Please contact us with details and we will get back to you as soon as we can.

Security

Is my data backed up and secure?
We take security and business continuity very seriously. Your data is securely backed up to remote sites multiple times per day and we have secondary and tertiary systems ready to be used in the event of any interruption to service. All data is encrypted and housed within Australia.
Do I need a secure login?
Yes, every user of Pali has their own login.

Billing

I have multiple team members, does that cost extra?
No, we believe that good governance involves everyone in the organisation, regardless of the number of users, and we encourage wide use of Pali to provide great governance and improve corporate compliance culture.
How often will I be billed?
Our usual terms are to bill quarterly in advance.

Support

Do you provide training and support?
Yes, training and support are bundled in with our quarterly fee. There are no extra charges.
How do I access support?
Please send us an email at support@ccoframeworks.zendesk.com, including as much detail of the issue you are experiencing as possible. We will endeavour to get back to you as soon as possible.
How long would it take to customise and implement Pali in our unique environment?
Ordinarily, we will have you up and running within a few days. Training, implementation, and any customisation are usually complete within two weeks.